• ALL class fees are non-refundable and non-transferable.
  • FULL payment of the term fee must be paid in advance at the time of enrolment. Pro-rata of total fee is only calculated for NEW student who enrols with MK Creative Arts after Week 1 of the school term.
  • NO refunds are given for missed classes for any reason.
  • Only 1 makeup class per term will be allowed and shall be taken within the same term based on the availability
  • No make-up class will be provided if notification of absence is not received at least FOUR hours prior to the beginning of class. This policy also applies to scheduled make-up classes.
  • In an emergency the parent shall be informed to pick up the child.
  • Students should be dropped off/pickup within 5 minutes of starting and finishing times.
  • If you choose to cancel the service, we shall require minimum 2 weeks’ notification in writing.
  • In case of disturbing or destructive behaviour of child, we will reserve the right to withdraw the child from the class, for the safety of the child and enjoyment of other children in the class.
  • Course fees are non-refundable, unless the batch is full or has been cancelled by MK Creative Arts.
  • Creative kids voucher once redeemed can’t be refunded.
  • The processing times for the NSW Creative Kids Voucher is between 2-7 business days.
  • We do offer free delivery to Sydney Metro area and for rest of NSW for 2 or More Art Kits. Unless there is a promotion going on or agreed by MK Creative Arts. *From March 2022 MK Creative Arts is offering Free Delivery Sydney Metro wide on all Creative Art Kits Order. For Outside of Sydney Metro there is a Flat fee of $10 for 1 Art Kit and for 2 or more Art Kits the delivery is free for the rest of NSW. Pick up of the Art Kit is Free with prior appointment only.
  • Combine the Creative Kits together and just pay for 1 flat shipping charges.
  • Current delivery times are between 3-7 business days due to the current lockdown because of the pandemic.
  • The processing time for the orders/kits are between 2-10 business days.
  • Due to the holiday season the processing time for the vouchers/orders after 20th Dec is up to 4 weeks.
  • The Step by Step tutorials will be sent out within 2-3 weeks after the kits have been picked up or shipped.
  • The Live Zoom Classes dates and times shall be sent out within 2-3 weeks after the kits have been picked up or shipped.
  • It is the responsibility of the parents to have appropriate access to the internet to access the live classes and complete the class. MK Creative Arts take no responsibility for the missed live classes due to the technical issue. No alternative classes shall be provided unless agreed by MK Creative Arts beforehand.
  • We accept Mastercard, Visa, Amex. A surcharge of 1.75% will be applied on your total transaction amount.
  • Please refer to our website for Return and Refund Policy, Delivery Policy and Privacy Policy